FAQ

Need an order expedited? 

Please reach out to us BEFORE your order to ensure your timeline is feasible.  Expedite fees may be charged depending on urgency.

Do you offer bulk pricing?

Yes! Please email us at contact@stitchsitch.com for more details

Do you accept outside logos/design?

Yes! Please email: Contact@stitchsitch.com 

Need a small change to a design?

Email us: Contact@stitchsitch.com

When will my order ship?

Timelines vary based on product item.  General production times can be found at the top of the website.  These timelines do not include shipping which is generally 3-5 days. If you have questions on timelines or need something expedited email us before ordering.

Local to Bulverde/SB/San Antonio? 

Select "LOCAL" as the shipping option during checkout.  You will receive an email when you order is ready for pickup. 

Can I return an item? 

All items are customized and not returnable unless an order is damaged during shipping.  Please reach out within 7 days of delivery.